Post by franz on Jul 13, 2010 15:33:13 GMT -5
I've concluded there is little point to complaining, fact is if I hear "I do apologize for that" one more time from a "customer service" person I'll either pop an annurysm or find a way to get thru the phone line and conduct a post partum abortion on the sumbich.
The whole afternoon today went down the dumper thanks to the wonderful folks at Blue Crook. I decided to send them the following complement. I even sent it to every possible department in their contact list.
Now I'm sitting back to see what happens.
..............................................................................................
I just wanted to let you know what a wonderful job you folks are doing. I know you probably get nothing but complaints most of the time so hopefully this will cheer you up.
Today I spent a couple joy filled hours provided by BCBS.
I found your message on my machine and tried calling 1-877-797-5719 so I could listen to your recording telling me how it didn't recognize the phone number I was calling from and please punch in the 10 digit number. Well OK I know how well functions like caller ID work, and really counting to 10 wasn't a problem, didn't even have to take my shoes off. I punched the number in, and your recording said it needed me to confirm by saying yes. Did that routine 3 times before your system hung up on me.
Well I love electronic games, so after only 3 more attempts I actually got through to a human. Of course that human was unable to help, so she stayed on the line and transferred me to another human, Dan, who read the script on his screne perfectly. Dan even explained that I could go on line and see my entire case file including what has been paid to so called providers on my behalf.
Foolishly I presumed Dan's story would be true, after all it is 2010, and I can accomplish many tasks on line these days. He got me!
Your company, which I fully understand is in the business of accepting premiums with the intent of providing only greif in return has the act down to a science.
Were I an emotional person I surely would have been screaming or crying this afternoon, instead I was entertained.
Just think of the joy you provided an old man today; Each and every time I attempted to register so I could check what payments Excellus has made, which I was informed I could do by one of your phone people, I managed to select Spouse of subscriber and hit the GO button so I could watch my screne go blank and the window disappear. Magnificent level of customer satisfaction you have there!
Just for fun, I decided to try a couple other selections, just to make sure you guys didn't leava an opening someone might access. You have it completely covered. There simply is no way to access your site.
I'm going ot recommend you fellows to a couple other companies who might be looking for someone who is expert in denying service in the manner you use. I'm sure the bankers over at ESL and M&T will want to hire you so they can only take money in and not give it out.
RG&E will probably be interested as well, their site actually helps customers. I'm sure they will want to change.
Oh, thanks for leaving a message on the machine pretending you want to provide service. It's nice to know you're thinking of me.
Have a nice day now.
The whole afternoon today went down the dumper thanks to the wonderful folks at Blue Crook. I decided to send them the following complement. I even sent it to every possible department in their contact list.
Now I'm sitting back to see what happens.
..............................................................................................
I just wanted to let you know what a wonderful job you folks are doing. I know you probably get nothing but complaints most of the time so hopefully this will cheer you up.
Today I spent a couple joy filled hours provided by BCBS.
I found your message on my machine and tried calling 1-877-797-5719 so I could listen to your recording telling me how it didn't recognize the phone number I was calling from and please punch in the 10 digit number. Well OK I know how well functions like caller ID work, and really counting to 10 wasn't a problem, didn't even have to take my shoes off. I punched the number in, and your recording said it needed me to confirm by saying yes. Did that routine 3 times before your system hung up on me.
Well I love electronic games, so after only 3 more attempts I actually got through to a human. Of course that human was unable to help, so she stayed on the line and transferred me to another human, Dan, who read the script on his screne perfectly. Dan even explained that I could go on line and see my entire case file including what has been paid to so called providers on my behalf.
Foolishly I presumed Dan's story would be true, after all it is 2010, and I can accomplish many tasks on line these days. He got me!
Your company, which I fully understand is in the business of accepting premiums with the intent of providing only greif in return has the act down to a science.
Were I an emotional person I surely would have been screaming or crying this afternoon, instead I was entertained.
Just think of the joy you provided an old man today; Each and every time I attempted to register so I could check what payments Excellus has made, which I was informed I could do by one of your phone people, I managed to select Spouse of subscriber and hit the GO button so I could watch my screne go blank and the window disappear. Magnificent level of customer satisfaction you have there!
Just for fun, I decided to try a couple other selections, just to make sure you guys didn't leava an opening someone might access. You have it completely covered. There simply is no way to access your site.
I'm going ot recommend you fellows to a couple other companies who might be looking for someone who is expert in denying service in the manner you use. I'm sure the bankers over at ESL and M&T will want to hire you so they can only take money in and not give it out.
RG&E will probably be interested as well, their site actually helps customers. I'm sure they will want to change.
Oh, thanks for leaving a message on the machine pretending you want to provide service. It's nice to know you're thinking of me.
Have a nice day now.
